SERVICE DESK · SUPPORT

How can we help?

Start with the route below. A clear recipe name or short description helps us respond without asking you to repeat the issue.

01

Report a recipe or allergen concern

Include the recipe name, language, ingredient or step, and what appears wrong. Do not include medical records or payment details.

Email recipe support
02

Manage Chef+

Open Cookestra Settings → Chef+ to view the verified plan, manage the subscription, restore purchases or redeem an Apple offer code.

Apple subscription help
03

Cookestra Cloud

Settings → Cookestra Cloud & data shows sync status, the most recent successful sync, retry controls, export and verified iCloud deletion.

Review data choices
04

Voice, Siri and Apple Watch

Choose narration language, voice and speed in Cooking Experience. Siri, Live Activities and Watch controls require the relevant Apple permissions and an active cooking session.

Ask for technical help
05

Accessibility

Cookestra supports Dynamic Type, VoiceOver descriptions, reduced motion, high contrast, spoken steps and haptic feedback. Tell us if any screen blocks your preferred setup.

Report an accessibility issue

Response and safety

Support is provided at support@cookestra.app. Cookestra support cannot provide emergency, medical or allergy treatment advice. If there is an immediate health or safety risk, contact the appropriate local emergency or medical service.